Beschreibung
This Document defines a process assessment model that relies on the process reference model published as ISO/IEC TS 33054 that meets the requirements of ISO/IEC 33004 and that supports the performance of an assessment by providing indicators for guidance on the interpretation of the process purposes and outcomes and the process attributes as defined in ISO/IEC 33020.
ISO.org
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Schlagwörter
Information technology — Process assessment — Process capability assessment model for service management
Status
Aktuell: Stand 2020