Beschreibung Die ISO 20000 dient als Messbarer Qualitätsstandart für das IT-Service Management(ITSM). Es werden notwendige Mindestanforderungen an Prozesse definiert, welche eine Organisation etablieren muss um qualitative IT-Services bereitstellen und managen…
Beschreibung ISO/IEC TR 20000-9:2015 provides guidance on the use of ISO/IEC 20000‑1:2011 for service providers delivering cloud services. ISO.org Weiterführende Links Weitere Informationen können hier nachgelesen werden. Das Dokument wurde zwar…
Beschreibung This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform…
Beschreibung The purpose of ISO/IEC TR 20000-4:2010 is to facilitate the development of a process assessment model according to ISO/IEC 15504 process assessment principles.ISO.org Weiterführende Links Weitere Informationen können hier…
Beschreibung This document can assist in establishing whether ISO/IEC 20000-1 is applicable to an organization's circumstances. It illustrates how the scope of an SMS can be defined, irrespective of whether…
Beschreibung This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply…
Beschreibung This document specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this document include the planning, design,…
Beschreibung This Document defines a process assessment model that relies on the process reference model published as ISO/IEC TS 33054 that meets the requirements of ISO/IEC 33004 and that supports…